INITIAL DISCLOSURE DOCUMENT

It is important that you read this carefully before purchasing any regulated products.

A1 Moto Services Ltd
Address: Technology House, 47-49 Lawrence Street, York, YO10 3BU
Tel: 01904 625676

A1 Moto Services Ltd is authorised and regulated by the Financial Conduct Authority (our registration number is 661712.)

Finance

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor; we will provide details of products available. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation.

Acting as a credit broker we can introduce you to a selected group of lenders/brokers (see below) who may be able to help you finance your purchase. This group of lenders/brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
Black Horse Motor Finance, Close Motor Finance, Superbike loans.

Unless we consider it to be inappropriate given your personal circumstances, our approach is to introduce you to the lender who can offer the best available package for you. If they are unable to make you an offer, we will introduce you to other lenders. The lender we introduce you to, and their available rates will depend upon several factors including: the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided.

We do not charge you a fee for our services, but lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions. However, any such amount lenders pay us will not affect the amount you pay under your finance agreement, all of which are set by the lender concerned. If you would like to know the amount of any remuneration we have received from the finance provider, please ask us.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, guarantees may be required.

Basis of our Service

We have taken steps to ensure that, while advising you, we make a recommendation that will be suitable for your demands and needs at the time the recommendation is made. In assessing your demands and needs we may seek such information about your personal circumstances and objectives that might be relevant in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information.

Your Protection 

If you wish to register a complaint, please contact us: 

In writing: A1 Moto Services Ltd, Technology House, 47-49 Lawrence Street, York, YO10 3BU
By phone: 01904 625676
By Email: info@a1moto.com

If you cannot settle your complaint with us: You may be entitled to refer it to the Financial Ombudsman Service. www.financial-ombudsman.org.uk 

As an organisation, we are committed to providing good consumer outcomes, before, during and after a sale. 

Before the sale, you can expect:

• To have any significant and unusual exclusions or exceptions to the policy brought to your attention.
• A clear statement of price, including where applicable a breakdown of any interest charges.
• Details of your cancellation rights and our complaints procedure.
• Copies of your documentation or information as to when these documents will be dispatched.

After the sale, you can expect:

• Not to encounter any barriers to cancelling your policy within regulatory agreed time frames.
• To have any complaint dealt with in a timely and professional manner.

Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling off period) of the vehicle. If you are obtaining the vehicle on finance this cooling-off period does not apply. Full details will be provided by the finance company within their pre-contractual information.

Confidentiality and Data Protection

Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing finance and insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. For full details of where your information will be sent and the purposes of such data transfer, please ask us.

Your information will be retained for a period of up to twelve years. During this time, you have the right to obtain details of the information held and how it has been processed.

If you would like to exercise any of these rights or have any concerns with how we are processing your data then please contact us. If we are unable to resolve your concerns then you have the right to refer the matter to the Information Commissioner's Office. Further details about your rights and how to lodge a complaint can be found on the Information Commissioner's Office website (www.ico.org.uk/for-the-public).