Privacy & Cookies

Protecting Your Privacy

This is the privacy notice of A1 Moto services LTD
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We'll also tell you about your privacy rights and how the data protection law protects you.

Who we are

What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect, hold and process your personal data securely when you interact with us through website, post, email, phone or visiting our showroom. We want you to be fully informed about your rights, and how the A1 Moto Services Ltd. processes your data.

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

It is likely that we'll need to update this Privacy Notice from time to time. You're welcome to come back and check it whenever you wish.

Data controller(s)

A1 Moto Services Ltd. is the controller and responsible for your personal data (collectively referred to as "company", "we", "us" or "our" in this privacy notice). Our contact details are Technology House, Lawrence Street, York, YO10 3BU. For all data matters contact us on 01904 625676.

Information collected

We collect information about you when you use our online services, when you buy products or services from us and, in some cases, on paper (e.g. when you fill in a form when you visit or purchase a motorcycle. We collect the following information when you provide it to us: your name, address and contact details. We may also collect other personal information about you if it is relevant to the service you have requested (e.g. we might ask you for your age or about your driving licence if you are requesting a test ride).

What personal data we collect and why we collect it

What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity includes;

Your title, forename and surname and gender;
Your marital status;
Your date of birth and national insurance number;
Copies of documents you provide to prove your age or identity where the law requires this. (including your passport and driver's licence). This will include details of your full name, address, date of birth and facial image. If you provide a passport, the data will also include your place of birth, gender and nationality.

Financial status includes;

Your residential status and address details for the last 3 years;
Occupation, salary and annual income information;

Employment status;

Employer details and time periods in that occupation and with that employer and any other employers within a 3-year period;
Your bank details, including your bank name and address, sort code, account number, account type and time period at your bank.

Contact includes;

Your title, forename, and surname
Your billing address and delivery address
Your personal or work-related (depending on which you choose to submit) e-mail address.
Your personal or work-related contact details (depending on which you choose to submit) such as your telephone number(s), fax numbers and postal address;
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Payment includes;

Bank account and/or Payment card information.
Marketing and Communications includes

Your comments and product reviews;

Your preferences in receiving marketing from us and our third parties/your communication preferences.

Transaction includes;

Order of products and or services;
Payment records, invoices and credit note.
Profile includes

Purchases or orders made by you/your interests/preferences/feedback.

Technical includes;

To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered. Information gathered by the use of cookies in your web browser.

CCTV includes;

Your image may be recorded on CCTV when you visit our shop or car park. Your car number plate may be recorded at some of our car parks to manage parking restrictions.

We'll only ask for and use your personal data collected for providing product and service. Of course, it's always your choice whether you share such details with us.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How we use your personal information;

We use your information in the following ways:
To provide you with the services you have requested.
To understand service and website use.
To help improve our services and products using your feedback.
If you have provided us with your consent, we will store your data and communicate marketing messages to you.
We may use your data to contact you about research.
We may ask you to complete a satisfaction survey when you buy a product or service from us.
When you purchase a motorcycle we may pass your details to a third party so additional services can be offered to you, such as extended warranties
and insurance offers (please see 'who we share your personal information with' below).
Who we share your information with
We may share your information with the following third-party suppliers:
Those third parties who need to handle it, so we can deliver the products you have ordered from us.
Data processors who we appoint to carry out work on our behalf.
Motorcycle service providers (such as insurers, warranty providers and roadside assistance companies) to provide you with the services you have purchased/requested.

Finance

More specifically, when you purchase a product from Finance, your personal information collected by us will be securely passed to one or more of our finance supplier partners with your permission.

Personal information for finance application can include the following:

your title, forename and surname and gender;
your personal or work-related (depending on which you choose to submit) e-mail address.
your personal or work-related contact details (depending on which you choose to submit) such as your telephone number(s), fax numbers and postal address;
your date of birth and national insurance number;
your marital status;
your residential status and address details for the last 3 years;
occupation, salary and annual income information;
employment status;
employer details and time periods in that occupation and with that employer and any other employers within a 3-year period;
your bank details, including your bank name and address, sort code, account number, account type and time period at your bank;
your contact and marketing preferences;
For more details about how our finance suppliers will process your data, please refer to the following link:
BLACK HORSE MOTORCYCLE FINANCE LTD
https://www.blackhorse.co.uk/bike

Data security

We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We secure access to all transactional areas of our websites using 'https' technology. Access to your personal data is password-protected, and sensitive data is secured by SSL encryption.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

Your rights

Under the General Data Protection Regulation you have a number of important rights in connection with your personal information. These include the following: to withdraw consent where you have given it, to be informed and have access to your personal information, to be able to correct or complete inaccurate data, and in certain circumstances to restrict, request erasure, object to processing, or request portability of your personal information to another organisation.

Further information on each of these rights, including the circumstances in which they may apply, is available from the Data Protection Authority. [DPA Index]